We comply with the Data Protection Act 1998 our registration number is Z7122699
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
We aim to acknowledge each complaint within 2 days in person or by telephone if possible. We will provide a written response within 10 days of the first communication. If a written response is required, it should include a summary of the complaint, an explanation of events from the viewpoint of the practice, an apology where appropriate and details of what has been done to prevent a recurrence of the problem within the practice, if necessary.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
If patients are not satisfied with the result of our procedure then a complaint may be made to:
Telephone: 0800 169 7220
As registered Dental Professionals we are governed by the General Dental Council http://www.gdc-uk.org/
You can also use our contact form.
Keyworth Dental Practice
18a The Square